Thank you for choosing KOPJCORP for your electronic and home appliance needs. We are committed to providing a seamless and efficient shipping experience to our valued customers. Below is our Delivery Policy, outlining the terms and conditions of our shipping services:
- Order Processing Time:
- All orders will be processed within 1 to 2 business days after the payment is confirmed.
- Business days are Monday through Friday, excluding national holidays.
- Shipping Methods and Delivery Time:
- We offer standard shipping and express shipping options.
- Standard Shipping: Estimated delivery time is 5 to 7 business days after order processing.
- Express Shipping: Estimated delivery time is 2 to 4 business days after order processing.
- Please note that delivery times may vary based on your location and the shipping carrier’s operations.
- Shipping Restrictions:
- KOPJCORP currently offers shipping within West & East Peninsular Malaysia.
- We are unable to ship to P.O. boxes, APO/FPO addresses, or international forwarding services.
- Shipping Costs:
- Shipping costs will be calculated based on the weight, size, and destination of the package.
- Customers can view the shipping cost during the checkout process before finalizing their order.
- Occasionally, we may offer free shipping promotions. Please check our website or subscribe to our newsletter for updates.
- Order Tracking:
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can use the provided tracking number to monitor the status and estimated delivery date of your package.
- Delivery Confirmation and Signature:
- For security purposes, orders above a certain value may require a signature upon delivery.
- If you are unavailable at the time of delivery, the shipping carrier will leave a delivery attempt notice.
- Address Accuracy:
- It is the responsibility of the customer to provide accurate shipping information during checkout.
- KOPJCORP will not be held liable for delays or non-delivery due to incorrect address information.
- Delayed or Lost Shipments:
- While we strive to ensure timely delivery, unforeseen circumstances such as natural disasters or carrier issues may cause delays.
- If your package is significantly delayed or lost, please contact our customer support, and we will initiate an investigation with the shipping carrier.
- International Shipping:
- For international orders, customs and import duties may apply, which are the responsibility of the customer.
- KOPJCORP is not responsible for any additional fees incurred during customs clearance.
- Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please notify us within 7 days of delivery.
- We will arrange for a replacement or issue a refund, as per our Return and Refund Policy.
- Change of Shipping Address:
- If you need to change your shipping address after placing an order, please contact us immediately.
- We will do our best to accommodate the request if the package has not been shipped yet.
- Returns Due to Non-Delivery:
- If a package is returned to us due to non-delivery (e.g., incorrect address, unclaimed), we will contact you to arrange re-shipping.
- Additional shipping fees may apply for re-shipment.
- Order Cancellation:
- You may cancel your order within 24 hours of placing it by contacting our customer support team.
- Once the order is processed, cancellation may not be possible.
- Changes to the Shipping Policy:
- KOPJCORP reserves the right to modify this Shipping Policy at any time without prior notice.
- Any changes will be updated on our website.
If you have any questions or need further assistance regarding our Shipping Policy, please don’t hesitate to contact our customer support team at kopjcorp@kopjcorp.com.my. Happy shopping with KOPJCORP!